How to Double your Websites Conversion rate.
So you have a website with amazing information, it looks great and you provide a much better product or service than your competition.
But your website is also not selling your product, no one is buying. If you are in this position, then you have the wrong tool for the job. You don’t just need a website; you need a SALES converting website.
The difference is – A sales converting websites closes deals and makes you money.
At Trilogy Web Solutions we are experts in this and we want to share with you some tips on how to do it. But firstly, you need to shift your thinking from worrying about clicks to thinking about sales and conversions.
To be brutally honest, you could have 1 million clicks, but if people don’t buy anything and you need sales, then you need to convert those clicks into sales and cash.
6 tips – To increase Digital Sales by 100%
1 – Phone Number at the Top of your Website
To maximise conversions, one of the easiest and most effective things you can do is to put a phone number up the top of your website.
In 2021, the majority of online search is now via mobile. If someone hits your site and they cannot see a phone number, they will simply click off and you just lost a sale.
Get your phone number top of the page – Ideally top right.
Set up a “Call to Action” button. Depending on your industry, this may be to book a meeting/call/appointment.
See below how we did it on the “Girls on the Go” website we recently built.
2 – Responsive Website
Today it’s imperative that your website works across all platforms. Otherwise, you will lose prospects and sales. The mobile version is particularly important given over 50% of all the visits to your website will come via a mobile device.
A responsive website is one that works on PC, Phone, Tablet and Laptops.
Imagine if your website did not work on mobile phone and only PC? Over 50% of people who search websites are now doing it via mobile, you will miss 50% of your total market!
This is especially important for industries that are phone search heavy like plumbers, mechanics or tow truck operators. If someone’s car breaks down, the first thing they will often do is a Google search, then call. If your website does not work on mobile, in some industries you could miss 70-80%+ of the search volume.
3 – Display your google reviews on the home page
Google reviews are an extremely important component for your business as they play a significant role in influencing potential customers. Many people rely on online reviews to make informed decisions about where to spend their money. Positive reviews can attract new customers, while negative reviews can deter them. The overall rating and the number of reviews also contribute to the credibility of a business.
There is now a plugin that allows you to showcase all you Google Reviews onto the home page of you website, making it easy and instant for people to see and read those Google Reviews. Screen grab below.
4 – Website Structure
You need to make sure your website is structured correctly; this is important so people can easily navigate the website.
Get it wrong and it will cost you sales, people may simply think they are in the wrong place and click off.
For example, Imagine you sold both cars and trucks. Now imagine on your website, both the Car and Truck section is mixed in together. Or imagine they are both on the same page. For a buyer of a car, if you mixed the truck information in with it, it would be confusing and detract from the key car selling points.
Or imagine an Accounting firm putting personal tax services and large business tax services on the same page of a website. If an individual wanted a tax return done and they saw on the page you are providing tax services to large companies, they may assume you’re too expensive and click off.
These problems can easily be overcome, but the right site structure is required to do this. Get it right and website leads will flow in, get it wrong and you may get a donut a big fat 0!
5 – Live chat
Live Chat is a useful tool to capture people’s contact information that can then be used to turn them into a lead and sale.
It’s generally run one of two ways, by directly answering questions which is monitored by a human or automatically via a script.
One – Directly answering enquiries:
Some companies monitor their website live chat 24/7, using it to answer questions to close sales. This can help to potentially close off a sale then and there.
This is especially useful for talking to potential overseas clients, anyone who cannot speak english well or people who are just reluctant to call. For example, a single mum calling a trade company because she does not have the confidence to talk to them. Live chat can solve this problem.
I have also personally seen a lot of sales closed in real estate from wealthy Asian buyers who prefer to chat via the live chat than a phone call.
Companies can either run this inhouse or get someone overseas to monitor it with a script 24/7. Facebook Messenger also now have a Live chat feature ( featured in the image below). The advantage of this Live Chat is its not only free the other benefit is the messages from the website come into your Facebook Messenger meaning you don’t need to be in front of your computer to chat with a web lead.
Two – Capture Lead Details:
Often live chat will just pop up with a question for a website visitor so you can capture their details, so you don’t need to monitor it 24/7!
For example, “Hello, what’s your name and number? How can I help you?”
The busiest time for the internet is between 6-11pm, if someone gets online at 10pm they rarely will call you as it’s too late. But they may engage with the live chat. If so, it’s your opportunity to ask them a question and then capture there details, you can then call them the next day.
Summary:
Live chat is an often-underutilised cheap tool, even if it only generates you one extra sale every two months, if that’s 6 sales a year in many industries that could be tens of thousands. Not bad for something you can set up for Free that can runs automatically!
6 – Call to Actions!
What is a Call to Action? Well, it’s exactly what the name says, it’s asking a visitor to your website what action you want them to take!
These call to actions could be:
- Get a Free Quote
- Call Now
- Enquire Now
- Book a Consultation
- Buy Now
- Shop Now
You want these to stand out and for the Call to Action to compel them to act in the easiest way possible to buy your product or service, and they need to be visible as soon as your website is opened and at the top of the page.
There’s no point in people getting onto your website and then not going the next step and buying from you.
Tips:
Bold – Colours and Font
Advantages – Clearly show the advantage of engaging.
Make it easy to find – Don’t hide the sign up button at the bottom of the page!
Professional – Also, try to keep it professional. I know a girl in a bikini would stand out, but if your an accounting firm is that really a good idea? Probably not.
Those were just a few of our top tips to increase conversions on your website. At Trilogy Web Solutions we have worked with many businesses to increase their conversions and help them increase sales by 100%+ and fast! We also offer Potential clients a FREE WEBSITE AUDIT where we look at your current website and let you know what you could be doing to increase your websites conversion. Click here to Fill out the Free website Audit form.
